Returns

If you are not satisfied with your order, we will accept the return of items within 14 days of your receipt, of items that are in new, unused condition, with original tags attached and in the original packaging. 

 

Free returns

We offer free returns for orders to the United Kingdom, Germany, France, Italy, Spain, USA, Canada, Mexico and Japan.

  1. Send us a message of your intent to return your order via our Contact Form here and we will send a prepaid shipping label to you.
  2. Follow Steps 3 to 6 above.

 

How to return your order: 

  1. Send us a message of your intent to return your order via our Contact Form here 
  2. We will send our warehouse address either in the United Kingdom, Germany, France, Italy, Spain, United States, Canada, Hong Kong, Mexico or Japan, depending on your location.
  3. Print your order confirmation email and insert inside the parcel.
  4. Securely pack your merchandise. Please try to use the original shipping materials.
  5. Affix your postage label to your return package. Please ensure to use a postage service with tracking available.
  6. Post your return package to the address we provide to you.
  7. Your return will be processed to the original payment method used to pay for your order within a maximum of 3-5 business days after our receipt of the package. 
  8. You will receive an email confirming the completion of your refund.
  9. If your item is damaged on arrival, please send us an email with photo(s) attached at info@handbagcrave.com. We will respond with a solution within 24 hours.